Employee Customer Service (m/f/d)

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RKW SE Zweigniederlassung Echte

Am Windmühlenstein 15
37589 Kalefeld
Employee Customer Service (m/f/d)
Jetzt bewerben!
We are currently looking for an

Employee Customer Service (m/f/d) - full-time or part-time - at our site in Echte.
The role:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Support to manage the approved sales budget and monitor all pricing stategies and price lists
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Develop customer satisfaction goals and implement an effective customer loyalty program
  • Close collaboration with sales and marketing team and identify possible improvements to customer services
  • Respond to customer service issues in a timely manner (e. g. handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution)
Your profile:

  • You have a university degree or a comparable education
  • You have proven customer support experience or experience as a client service representative
  • You have excellent knowledge of management methods and techniques
  • You have proven working experience in an international multi-site company
  • You have organisational and planning skills to develop customer service policies
  • You are familiar with SAP and customer service software as well as CRM systems and practices
  • You are fluent in English and at least a second language (German or French)
  • You have excellent communication and presentation skills
  • You are willing to travel
What we offer:

  • An international working environment within a family-owned company
  • A wide range of responsibilities, challenges and career opportunities
  • Room for innovative thinking and growth
  • Flat hierarchies and a high level of flexibility
The RKW Group is an independent, family-owned company and one of the world’s foremost manufacturers of excellent film solutions. RKW is the market leader in the areas of hygiene and agricultural films, films for the beverage industry and packaging for powdery goods. In addition, the company makes films and nonwovens for medical applications, for the chemical and converting industries as well as for the construction sector. In the fiscal year 2018, RKW generated total sales of EUR 878 million. About 3,000 employees process 367,000 tonnes of plastic materials at 20 locations around the world.

A wide range of films has been developed and produced at the site in Echte in Southern Lower Saxony since 1968. At present, approx. 35,000 tons of film are produced annually by more than 250 employees.

Are you interested in joining our team? Then apply online via our RKW application portal indicating your notice period and salary expectations.

Zweigniederlassung Echte
Sarah Feyer
Am Windmühlenstein 15
37589 Kalefeld
Phone: 05553 201-550

Note to personnel service providers: RKW does not accept unrequested resumes (CV) provided by recruiting agencies, headhunter or consulting agencies unless under a specific agreement with RKW. Any CV submitted to RKW unsolicited will not oblige RKW to any action, reaction, answer or fees from recruiters or agencies. In case that you are interested in working with us, please send an email to sarah.feyer@rkw-group.com.

Deine Ansprechpartnerin:

Sarah Feyer

Frau Sarah Feyer

Manager HR

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